Frequently Asked Questions

It answers inbound calls on behalf of your practice, handles common questions, books appointments, and routes urgent requests to your team. It can also run outbound campaigns for reminders and recalls. Think of it as a fully trained staff member that never takes a day off.

No. The AI is built on modern voice technology that sounds natural and conversational. We also train it on your practice's tone and language so it feels consistent with your brand.

It gracefully escalates — either transferring the call to a live staff member (during business hours) or taking a detailed message and flagging it for follow-up. You define exactly what the escalation rules are during onboarding.

Absolutely. Request a demo and we'll walk you through a live call simulation tailored to your practice type. You'll hear exactly how it handles scheduling, questions, and edge cases.

Yes. HIPAA compliance is built into the foundation of our platform. We sign Business Associate Agreements (BAAs) with all clients and follow strict data handling protocols to keep patient information secure.

All data is encrypted at rest and in transit, stored on SOC 2-compliant infrastructure in the United States. We never sell or share your data with third parties.

Most practices are live within 5–10 business days. Our team handles everything — call flow mapping, AI training, and testing — before handing it over to you.

We support integrations with the most common practice management platforms. If yours isn't on the list, we'll work with you to find a solution during onboarding. Ask us about your specific software during your demo.

No. We work with your existing phone number. Calls are simply routed through our system — your patients dial the same number they always have.

Pricing is based on your call volume and the features you need. Every practice is different, so we build a custom plan rather than forcing you into a one-size-fits-all tier. There are no hidden fees and no long-term lock-in contracts.

There is a one-time onboarding fee that covers the full setup, training, and launch process. This varies based on the complexity of your practice's needs. We'll give you a clear breakdown upfront — no surprises.